1. Questions about ordering and installation
How long does it take from ordering until our domain is available ?
After you sign the order-form, you will receive you password and IP-number (normally within 48 hours). Then you are able to upload and test you information by using your IP-address.
The installation of the namesservers and InterNIC registration takes 4-6 days. This depends on InterNIC and how busy they are (we have only a little controll about speed up this process). You will be notify after the registration is completed.

How many subdirectories can be installed on our domain ?
Numbers and deep of subdirectories is unlimited. No additional costs.

Does your discount rates remain stabile in the future ?
Our rates are calculated for a long time in advance. You can assume that under normal conditions our rates will not increase in the future.
We can promise that our rates remain stabile as long as you join our service. Exceptions are possible lower rates in the future ...

What is the default page on our doamin / directories ?
The default page is index.html (or index.htm). Please care about lower-case letters. This is a standard on WWW-servers.

2. Technical questions
Which server operating systems and plattforms do you use ?
We are using 100% UNIX on our servers, like most of the other providers.
Currently we use BSD UNIX, and the WWW-server is APACHE.

What kind of CGI-scripts do you support ?
You can use any kind of scripts, because you have your own CGI-directory named /cgi-bin where you have full read/write permissions. Currently we support these languages: Unix Shell, Perl, C and C++. Additionally you can use Java. Support of Microsoft Frontpage? will be available soon.

The transfer rate to the server differs sometimes, why ?
Our server is connected with a 2 MegaBit line with a 34 Magebit backbone. Currently these lines are only 35% in use, so we have an optimal performence. Mostly reasons for low rates are located at your providers lines or overloads of intercontinental lines. If you are connected to a provider which use a central connecting point to the intercontinental data-highways, you may receive slower rates on prime times of your country.

3. Questions about programming
After uploading a new version of a file, we still see the old version in our browser. Why ?
Some browser do not refresh their internal cache correctly. If the reload function does not work, you may clear the cache and restart the browser again. Please take care about the ending of your HTML-file. In Unix enviroment (or Win95) the .html is not the same as .htm (Dos,Win31). If you do not have a 32-bit system, you can use .htm but otherwise the .html is recommended.

What is the path for Shell-scripts (Unix-Shell) ?

/bin/sh
What is the path for Perl-scripts (Perl4,Perl5) ?

/usr/bin/perl
/usr/bin/perl4
/usr/bin/perl5

What is the path for calling: sendmail ?

/usr/sbin/sendmail
What is the path for saving all scripts ?

/cgi-bin/...
http://www.YOURNAME.com/cgi-bin/...

What is the real path of our domain ?

/var/www/pages/YOURNAME/
We uploaded our scripts in directory /cgi-bin , but it does not run. Why ?
For Perl-scripts, please use the Perl checker available in your /setup directory first.
All scripts need execute permissions to run. If you are using a FTP-software like WS_FTP,
please use the SITE command and enter: chmod 755 scriptname